Information Technology

What does an IT support professional do?

Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

WAGES AND EMPLOYMENT PROJECTIONS

$58,000/yr

Median Annual Wage for IT Support Professionals in the U.S.

82,600

Annual Projected Job Openings

High Outlook

This occupation is expected to grow faster than the national average

are you a good fit to be an it support professional ?

People starting in this career usually have:

The ability to explain technical problems to someone who is not an expert
Customer service experience
A basic to intermediate understanding how a computer works
At least a High school diploma or equivalent but usually some college

sKILLS & Day to day Activities

sKILLS

Mechanical
Customer service
Listening to others, not interrupting, and asking good questions
Reading work related information
Noticing a problem and figuring out the best way to solve it
Figuring out how a system should work and how changes in the future will affect it

Day to day activities

Oversee the daily performance of computer systems.
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

PROS AND CONS OF WORKING IN I.T.

PROS

Relatively high wages
Job security
Multiple pathways to upskill within IT support
Potential for remote work
Opportunity to help others

CONS

Tasks can become repetitive
Can be stressful when dealing with hard to please clients/co-workers
Technology knowledge needs constant updating to keep up with rapid technological change